Our 30-day return policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or refund. Please note that shipping fee is not refundable.
Our Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped.You will only pay for return shipping.To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or contact us immediately. Please retain all packing materials. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. 6Grape will not be responsible for lost or damaged returned shipments.
6Grape will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for pick up and/or inspection. You are responsible for any shipping fees associated with a returned item.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
Credits To Your Credit Card
Credit card purchases, and PayPal purchases will be refunded against the credit card or account used on the original purchase. PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks from the date that 6Grape has received your return for your account to be credited.
Cancel / Change An Order
If you would like to change or cancel an order please contact us immediately. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. We are unable to accommodate changes or cancellations on orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.